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Canadian Tire will send you a confirmation email letting you know that we have received your order. A follow-up email is sent once your order is ready for pickup.

To add items to your cart, you will first have to select a store to be designated as your order pickup location. Then, click on the "Add to Cart" button.

Simply click on the "My Cart" icon found at the top right side of any page. This will take you to the shopping cart page, where you can edit the number of items in your cart or remove products from your order.

We will make every effort to make the product available to you. As long as it is available in our Distribution Centre or from a vendor, you can purchase it online and we will notify you when it is ready for pickup at your store.

If any of the products within your order are in stock at the time the order is placed, they will be processed immediately and will be ready within our normal processing timelines. Products that are being ordered in from vendors or our Distribution Centre will be processed as soon as they become available. An estimated time of arrival can be found on product detail pages and on the shopping cart and checkout pages. You will receive notification when they are ready for pickup.

If a product is out of stock, we will require more time to have the product sent in from our Distribution Centre or a vendor.

Because your order included products that were not in stock, they will be available for pickup at a later date than those that the store had in its inventory. You will receive email notification when each of them becomes available. The estimated availability date for all products will be shown on your order.

Yes. If you would like to wait until all of your products are ready for pickup, you can do so. However, once you’ve received notification that all are ready, you must pick them up within 14 days.

Yes, when you receive the email and visit the store to pick up your order, you should find that the price has been adjusted to reflect the sale price.

Yes. Canadian Tire sends sales flyers and information about exciting events to customers who opt in to receive communication from Canadian Tire. If you are interested in receiving a weekly flyer, please sign up for our eFlyer.

No, online purchases can only be made with Visa, MasterCard or American Express.

No, your Official Sales Receipt will be provided to you when you complete your transaction at the store where you pick up your items. You must bring the Ready for Pickup email with you as proof of purchase. Your Ready for Pickup email contains a copy of your Consumer Agreement and should be retained for your records.

When you place an order, we retain a preauthorization for the full amount on your credit card until the items are ready for pickup. When an item is ready for pickup, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order. A Ready for Pickup email will be sent to the email address you provide when a payment is processed and items are ready for pickup.

No, you will not be charged additional fees for purchasing online.

All online transactions require you to pay online.

Sorry, canadiantire.ca only accepts Visa, Master Card and American Express as methods of payment.

You will be notified by email as soon as your order is ready for pickup. Do not visit the store to pick up your order until you receive this notification.

Return your order to your nearest Canadian Tire store for a refund or exchange.

As with purchases made in-store, unopened items in original packaging purchased online may be returned with a receipt within 90 days of purchase will receive a refund to the original method of payment or will receive an exchange. Items that are opened damaged and/or not in resalable condition may not be eligible for a refund or exchange. Exchanges are handled in the same manner as product returns. Valid photo ID may be required to confirm this information. There are some exceptions. Complete details can be found in our Returns Policy.

Yes, you can cancel your entire order or any item from your order. If you can cancel any items for which we have not issued a Ready for Pickup email the pre-authorization held on your card will be removed. After a Ready for Pickup email has been issued, cancelled items will be refunded to your credit card.

Each store has its own customer service policy in effect. Contact your local store for more details.

No. You do not need to have an account to purchase products online.

Yes. You can place an order for a store in another province and specify who will be picking it up.

If you provide the recipient’s email address, they will be informed when the order is ready for pickup. If you do not provide an email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pickup email. If you are providing the recipient’s email address, please make sure you have their permission to provide it to us.

Not all items sold in stores currently appear online, but we add products on a regular basis, so visit us often!

Yes, we have attempted to match our prices on canadiantire.ca with those that you will see in your local store. We strive for pricing accuracy, but market conditions and competitive pressures can cause prices to change. Online pricing and product selection may differ from your local store.

We include these products as a research tool for customers who may want to purchase the item in-store.

To make purchases exempt from tax, Canadian Tire requires that documentation be provided at the time of purchase. Since this is not possible in our online environment, we are unable to allow any tax exemptions based on your tax-exempt status.

If you see a "Need more" message, you may still order it from our Distribution Centre. Look for the estimated time of arrival on product detail pages and on the shopping cart and checkout pages. You will receive a Ready for Pickup email when the item arrives. If the “Need more” message does not appear, contact the store to enquire.