Westlake Financial my account

I honestly don't see why there are so many complaints on this company. We have our Jeep financed through Westlake Financial and have for almost a year now and have not had one single problem with them. A couple of years ago, we did a mortgage modification to lower our mortgage payments on our house and, little did we know (thanks to the idiots at Bank of America), that would negatively impact our credit. So our once good credit rating slipped after that and we had difficulty obtaining a decent auto loan, but Westlake accepted us and gave us an affordable loan for the Jeep we really wanted. We have made every single payment on time and they never bother us.

Unfortunately, my husband just had to have unexpected surgery and is going to be out of work for 6-8 weeks and we are waiting for his short-term disability payments to start, so that left us depending solely on my income to pay the bills until that starts. Our Jeep payment just came due the other day, so I called Westlake this evening and explained our unfortunate set of circumstances and asked if there was any way we could make our payment later or get any other sort of help since we are a bit strapped this month because of my husband being temporarily out for work after his surgery and waiting for his short-term disability checks to start.

The woman I spoke with was very nice and helpful. She checked our account and said that we were eligible for a deferment, meaning that we wouldn't have to make a payment this month and they would just add it to the end of our loan. She processed the deferment and said that our account will show as being current within 24 hours and we can just resume making our regular payments next month. What a HUGE help this is!!! I honestly didn't expect them to do much if anything to help us out, but I was very pleasantly surprised when they did! All it took was a quick 2-minute phone call and we were taken care of!

I normally don't write these types of reviews, but after seeing all of the negative reviews on this company, I felt the need to share our positive experience. I have a feeling that most of these negative reviews are from people who don't make their payments, which causes them to run into problems and then they try to blame the finance company. Really, if you make your payments as you agreed to when you bought your vehicle, you won't have any problems!